09-22-2011 09:50 AM
BEWARE when upgrading from Sage ACT! Pro 2011 to Pro 2012 - you will lose all your activities with custom Activity Types. This bug has been acknowledged and recorded with Sage technical support.
If you have created custom (other than default) Activity Types (Schedule > Manage > Activity Types) in ACT! Pro 2011, all the activities scheduled with a custom activity type (other than Appointment, Call, Meeting, To-Do, Personal Activity or Vacation) will NOT be moved over when upgrade to ACT! Pro 2012 and such activities will be unrecoverable. I lost upwards to 40 activities in the upgrade.
09-22-2011 11:15 AM
09-22-2011 11:48 AM
09-22-2011 09:45 PM
So I wonder if there has been any update on this upgrade bug
09-23-2011 09:20 AM
I've been unable to reproduce the issue upgrading a 2011 Premium database with custom activity types to 2012 Premium. I will set up a 2011/2012 Pro environment and test.
With my test: all custom activity types were retained along with the scheduled activities (both cleared/un-cleared - future and past.).
09-23-2011 09:48 AM
09-29-2011 06:27 AM
We've tested a conversion using both ACT! 2012 Pro and 2012 Premium and have not been able to reproduce this issue (lost activities). At this time, we have no known issues of lost activities when converting a database with custom activity types.
If you can send me a Private Note with your account number or a case number, I can follow up with the analyst to determine why they believed it to be a reported issue.
09-29-2011 07:00 AM - edited 09-29-2011 07:04 AM
Additional information: All the missing custom activity type scheduled activities lost during the upgrade from ACT! Pro 2011 to Pro 2012 had multiple contacts associated with the activities.