12-23-2010 09:35 AM
New Win7 x64 system with no previous ACT! on it. ACT Pro 2011 installs and works Hot FIX 2 also installs and works but when I try to instll the SP1 for ACT Pro 2011 I get ACT Pro 2011 SP1 install error:
"An earlier version of Sage ACT! has been detected. To install Sage ACT! Pro 2011, uninstall your previous version and start this installation again" Any solution?
12-23-2010 11:01 AM
This may be caused by registry entries from prior versions of ACT!. Try this:
- Click your Windows Start button and type regedit in the Search box on the start menu
- When the registry editor opens, drill down to HKEY_CURRENT_USER\Software and delete the ACT key (if present)
- Drill down to HKEY_LOCAL_MACHINE\SOFTWARE and delete the ACT key (if present)
- Close the registry editor and retry the installation
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
12-31-2010 05:03 PM
I was finally able to isolate the issue. Using the Properties / location / move button, I had moved the ‘Documents’ Folder to the C:\ root Once I move it back to the Win7 default SP1 installed just fine. Strange as the Act! Pro instilled at the C:\ position, but Act! 2011 SP1 didn’t.