05-22-2012 06:15 PM
Just recently upgraded computer to Windows 7, relinked ACT! Pro 2011 and database is having the following two problems.
I seem to be missing my attachments. I can see them listed under the Documents tab, but the size reads 0KB and they do not open (dead links). Any idea how I can fix this?
I also now have around 500 duplicate contacts. Is there a quick and easy way to go through delete w/o touching each record?
05-22-2012 07:56 PM
Are you synchronising your database with Outlook as this might explain the duplicates?
Do you have a backup of your database and I would do a restore as to see if this contains the attachment folder. In some cases you can replaced this restored folder to the original location.
Open ACTdiag to make sure you are looking in the correct location
Send me offline email if you have questions on any of the above
05-31-2012 06:40 PM
Actdiag shows correct database connected.
Unfortunately, this is the only copy I have. The entire ACT folder was copied from previous install and placed/linked to same location. I do notice the "Database files > attachment" folder is empty. Should there be files in there? Is this common or anything else I can try to save? These attachments are very important to each contact.
I've disabled sync with Outlook, before this was enabled.
Duplicate contacts are still in ACT!, again around 500. Is there a way to delete these? Maybe free or paid software that does this?
06-01-2012 12:11 PM
06-01-2012 12:20 PM
Is this the only way to regain access to the attachments? I have a bad feeling the folder might have been deleted.
Any ideas on the duplicate contacts?
06-01-2012 12:59 PM
06-01-2012 01:17 PM
Restoring your most recent backup from prior to the switch over to a different name (Choose "Restore As" in the dialog box) sounds like you best bet.
That will recreate the database and attachments as they were at the time of the back up and then you can copy the attachment folder contents over to your "live" database.
Hope you have that backup!
06-05-2012 06:46 AM
What are the "optimal" settings from syncing between Outlook and ACT? I already have existing contacts in Outlook and ACT, but seem to get duplicates when sycing between the two applications. Any help would be greatly appreciated.