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ACT!Pro 20 error opening MS Word - library won't load

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New Member
Posts: 6
Country: USA
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ACT!Pro 20 error opening MS Word - library won't load

Full error - Capture.PNG

 

Running:

Act! Pro Version 20.0.159.0, Update 7

Windows 10 64-bit

Office 365 / Outlook 2016 MSO (16.0.9029.2167) 64-bit

Yoga 920 new 12/17 - installed Office then Act

Current database recreated from a backup.

 

Tried 3 registry fixes found in forum, no effect.  Appreciate any help!


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Solution
Accepted by topic author WRSF
‎03-06-2018 06:49 AM
Administrator
Posts: 1,143
Country: United_Kingdom

Re: ACT!Pro 20 error opening MS Word - library won't load

Quite often running an office repair will repair the library issue you're experiencing, you can run this from Programs & Features by right-clicking on your Office install - choosing Modify and selecting Quick Repair.

Failing that, check out this KB which may provide more detailed steps:
http://kb.act.com/app/answers/detail/a_id/21040

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Solution
Accepted by topic author WRSF
‎03-06-2018 06:49 AM
Administrator
Posts: 1,143
Country: United_Kingdom

Re: ACT!Pro 20 error opening MS Word - library won't load

Quite often running an office repair will repair the library issue you're experiencing, you can run this from Programs & Features by right-clicking on your Office install - choosing Modify and selecting Quick Repair.

Failing that, check out this KB which may provide more detailed steps:
http://kb.act.com/app/answers/detail/a_id/21040
New Member
Posts: 6
Country: USA

Re: ACT!Pro 20 error opening MS Word - library won't load

So simple and it worked!!

Why isn't there a KB for this?  I spent several hours looking and trying different fixes and was about to reinstall both MS Office 365 and ACT.

Appreciate your quick response!