ACT!Pro 20 error opening MS Word - library won't load

[WRSF]

Full error -

Running:

Act! Pro Version 20.0.159.0, Update 7

Windows 10 64-bit

Office 365 / Outlook 2016 MSO (16.0.9029.2167) 64-bit

Yoga 920 new 12/17 - installed Office then Act

Current database recreated from a backup.

Tried 3 registry fixes found in forum, no effect.  Appreciate any help!

[JonTaylor · Accepted solution]

Quite often running an office repair will repair the library issue you're experiencing, you can run this from Programs & Features by right-clicking on your Office install - choosing Modify and selecting Quick Repair.

Failing that, check out this KB which may provide more detailed steps:
http://kb.act.com/app/answers/detail/a_id/21040

[JonTaylor · Accepted solution]

Quite often running an office repair will repair the library issue you're experiencing, you can run this from Programs & Features by right-clicking on your Office install - choosing Modify and selecting Quick Repair.

Failing that, check out this KB which may provide more detailed steps:
http://kb.act.com/app/answers/detail/a_id/21040

[WRSF]

So simple and it worked!!

Why isn't there a KB for this?  I spent several hours looking and trying different fixes and was about to reinstall both MS Office 365 and ACT.

Appreciate your quick response!