08-15-2017 08:50 PM
Having Outlook sync issues (2016 365). Tried to update my Pro v19.2 but both update 2 and 3 load then give error stating "this update does not apply to this version of Act, please verify you have the correct update".
08-16-2017 06:37 AM
As long as you are on 19.2 this download should work without issue: http://cdn.updates.swiftpage.act.com/updates/19.2/act1920update3.exe
If it fails could you provide the full build of Act from 'Help > About Act' Mine shows: Act! Premium (Web) Version 22.214.171.124, Update 3
08-16-2017 07:21 AM
Thanks for the quick response. My version:
Act! Pro Version 126.96.36.199
English (United States)
Swiftpage ACT! LLC
Here's the result of running update from your link.
I also booted up this morning and got the following error:
"64-bit Act.Outlook.Service has stopped working"
When I opened outlook (64-bit 2016 365) it stopped working and rebooted once.
Only virus prgm running is MS Defender.
08-16-2017 07:36 AM
Thank you for providing the build number, we did have issue with 19.2.144 not allowing updates.
I have PM'ed (please click the little envelope above) a download link for 19.2.146 which once downloaded and installed should include the updates. It will require you to uninstall 19.2 from 'Control panel > Programs and features' before being able to install the newer build.
08-16-2017 08:07 AM
Got the envelope and download. However, it's the same file that I reinstalled yesterday after I updated 365 to 64-bit (HP Spectre x360 Convertible) W10 Home version 15063.540.
Should I still reinstall?
08-17-2017 08:01 AM
I would recommend trying the link I provided as it should attempt to download update 3 via slipstream during the Install.
If it does not install the update it should correct the build number.