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ACT Pro 19.2 update 3 says wrong version of ACT

New Member
Posts: 4
Country: USA

ACT Pro 19.2 update 3 says wrong version of ACT

Having Outlook sync issues (2016 365).  Tried to update my Pro v19.2 but both update 2 and 3 load then give error stating "this update does not apply to this version of Act, please verify you have the correct update".

Moderator
Posts: 451
Country: United_Kingdom

Re: ACT Pro 19.2 update 3 says wrong version of ACT

Hi WRSF, 

 

As long as you are on 19.2 this download should work without issue: http://cdn.updates.swiftpage.act.com/updates/19.2/act1920update3.exe

If it fails could you provide the full build of Act from 'Help > About Act' Mine shows: Act! Premium (Web) Version 19.2.146.0, Update 3

 

New Member
Posts: 4
Country: USA

Re: ACT Pro 19.2 update 3 says wrong version of ACT

Thanks for the quick response.  My version:

 

Act! Pro Version 19.2.144.0
English (United States)
Swiftpage ACT! LLC

 

Here's the result of running update from your link.

ActError.PNG

 

I also booted up this morning and got the following error:

 

"64-bit Act.Outlook.Service has stopped working"

 

When I opened outlook (64-bit 2016 365) it stopped working and rebooted once.

 

Only virus prgm running is MS Defender.

Moderator
Posts: 451
Country: United_Kingdom

Re: ACT Pro 19.2 update 3 says wrong version of ACT

Thank you for providing the build number, we did have issue with 19.2.144 not allowing updates.

I have PM'ed (please click the little envelope above) a download link for 19.2.146 which once downloaded and installed should include the updates. It will require you to uninstall 19.2 from 'Control panel > Programs and features' before being able to install the newer build.

New Member
Posts: 4
Country: USA

Re: ACT Pro 19.2 update 3 says wrong version of ACT

Don't see an envelope. You mean I must uninstall my current version and reinstall the new, correct?
New Member
Posts: 4
Country: USA

Re: ACT Pro 19.2 update 3 says wrong version of ACT

Got the envelope and download.  However, it's the same file that I reinstalled yesterday after I updated 365 to 64-bit (HP Spectre x360 Convertible) W10 Home version 15063.540.

 

Should I still reinstall?

Moderator
Posts: 451
Country: United_Kingdom

Re: ACT Pro 19.2 update 3 says wrong version of ACT

I would recommend trying the link I provided as it should attempt to download update 3 via slipstream during the Install.

If it does not install the update it should correct the build number.