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ACT PRO V18 OUTLOOK ISSUES

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New Member
Posts: 11
Country: USA
Accepted Solution

ACT PRO V18 OUTLOOK ISSUES

MS OFFICE 2016

WINDOWS 10

 

I HAD A MAJOR ISSUE WHEN DOING A CLEAN INSTALL OF W 10.

 

I COULDN'T REACTIVATE V18 BUT NOW THAT IS SOLVED.

 

I HAVE INSTALLED V18 ONCE AND REINSTALLED V18 ONCE.

 

DURING THE INSTALL I  GET A SCREEN THERE'S NO DEFAULT MAIL CLIENT; BUT THERE IS THE BOX IS CHECKED IN OUTLOOK.

 

WHEN I CHECK THE ACT ADDIN IN OUTLOOK I GET AN ERROR MESSAGE: 

 

LOAD BEHAVIOR: NOT LOADED. A RUN TIME ERROR OCCURRED DURING THE LOADING OF THE COM ADDIN.

 

WHEN I TRY TO SETUP OUTLOOK IN PREFERENCES I  GET A SCREEN THERE'S NO DEFAULT MAIL CLIENT; BUT THERE IS THE BOX IS CHECKED IN OUTLOOK..

 

THEN ACT ASKS ME IF I WANT TO REPAIR I CLICK YES AND IT GOES THROUGH A CMD PROCESS BUT I STILL CANNOT SET UP OUTLOOK.

 

THANKS IN ADVANCE THIS IS DRIVING ME F'N NUTZ.


Accepted Solutions
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Solution
Accepted by topic author Steve Cihylik
‎02-18-2020 05:00 AM
Nickel Super Contributor
Posts: 492
Country: Germany

Re: ACT PRO V18 OUTLOOK ISSUES

Could you mark my answer as a "solution" to make it more visible for others?
TNX
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de

View solution in original post


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Nickel Super Contributor
Posts: 492
Country: Germany

Re: ACT PRO V18 OUTLOOK ISSUES

Are you using a 64-bit Office Version?
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
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New Member
Posts: 11
Country: USA

Re: ACT PRO V18 OUTLOOK ISSUES

Melville,

 

That was the problem.  

 

I now remember v18 doesn't like Office 2016 64 bit.

 

First determined what Office was installed then I uninstalled Office 64 bit and installed 32 bit.

 

Act email works fine now.

 

Thanks a ton.

Highlighted
Solution
Accepted by topic author Steve Cihylik
‎02-18-2020 05:00 AM
Nickel Super Contributor
Posts: 492
Country: Germany

Re: ACT PRO V18 OUTLOOK ISSUES

Could you mark my answer as a "solution" to make it more visible for others?
TNX
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de