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ACT PRO V 18.2 Contact Detail Toolbar customization fails each startup, Designer Tool hangs on selection (not responding!)

New Member
Posts: 6
Country: USA

ACT PRO V 18.2 Contact Detail Toolbar customization fails each startup, Designer Tool hangs on selection (not responding!)

[ Edited ]

As I have for nearly 29 years or so, I have placed the commands (Company, Last Name, First Name, et cetera) to get around the Contact database on the toolbar. In 18.2 these settings are lost each time I am rebooted (automatically) in WIN10. What is the fix? I cannot get to my contact layout designer (even though I don't think toolbar settings are attached to a custom layout.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT PRO V 18.2 Contact Detail Toolbar customization fails each startup, Designer Tool hangs on selection (not responding!)

Hi There,

Are you saying that any custom commands that you add to toolbars are removed when you restart Act?
This Knowledgebase article offers a solution to an issue where preferences are being reset on restart: http://kb.act.com/app/answers/detail/a_id/14618

I don't understand what you mean regarding the layout designer. Are you able to able to access this from Tools > Design Layouts > Contact?
Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT PRO V 18.2 Contact Detail Toolbar customization fails each startup, Designer Tool hangs on selection (not responding!)

[ Edited ]

What is the full version of your ACT! v18 pro?

I suspect you need to get your ACT!v18 pro CURRENT by visiting the act download center at https://www.act.com/resources/downloads

I also suspect you may need to MANUALLY Check for Windows Updates. Start / Programs / Windows Update. or use your control panel.

THEN,

After you set up your Custom Commands, Run a ACT! Backup / Personal files /  Select Menus and Tools Bars ONLY ( check in box)..

   Name your backup something like PersonalFiilesMenusToolBarsONLY  ?

THEN

  if you loose them, simply restore that special Backup.

 

Your message was not that clear. If you were referring to your Custom Column settings while in list mode, getting your act v18 current, should help resolve that issue if your list mode column display settings are not sticking.

ALSO

NOTE: I get in my ACT Welcome Screen(not contact module) before I customize toolbars to help avoid hanging,

 

Just guessing, hope this helps... Smiley Happy

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html