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ACT!/Outlook 2003 Mail Merge with Template is not working

New Member
Posts: 1
Country: United States

ACT!/Outlook 2003 Mail Merge with Template is not working

Hi,

I'm preparing to do a mail merge to our clients with an annoucement.  Today we tried a test to just 2 of us.  We have a template letter than pulls in their contact's name.  The error I get after the merge starts is this:

"Unable to cast COM object of type 'Redemption.SafeMailItemCLass' to interface type 'Redemption.ISafeMailItem'.  This operation failed because the QueryInterface call on the COM component for the interface with IDD '{0A95BE2D-1543-46BE-AD6D-18653034BF87}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED))."

I have ACT! 2008, Version 10.0.1.199, Outlook 2003 SP3.

Anyone have any ideas?

Thanks!

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT!/Outlook 2003 Mail Merge with Template is not working

This sounds like an issue with Outlook. You may get this error if:

 

- You had a trial version of Office 2007 installed prior to Office 2003

- The normal.dot file for  Word is damaged

- Word or Outlook is damaged

 

First try running a detect and repair in both Word and Outlook (Help/Detect & Repair) and see if that helps.  Worste case scenario, you will need to uninstall ACT and Office, then reinstall Office, then reinstall ACT.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.