11-24-2010 08:17 AM
I go to click on Email and Outlook sync and I get "ACT.OUTLOOK.SYNC has stopped working" windows error.
Then I see
"{C72F554F-578C-11D5-BF99-006008C0F63B} Failed to do following error: 80040154"
I tried to manually register the DLL in ADMIN mode and it fails as well.
I tried to manually register (in ADMIN MODE) via C:\Windows\SYSWOW64\regsvr32 adchronopher.dll and I get
"Failed error code - 0x80020009" (I have UAC turned off and yes I am in admin mode with the cmd prompt)
I also try to register from the
c:\Program Files (x86)\ACT\Act for Windows>regsvr32 adchronopher.dll
And same error.
What would prevent this from registering?
Windows Vista 64 (all latest) - Office 2007 (all latest) ACT Premium 2011 (just downloaded and installed today - so all latest)
Help!
I tried uninstall -reinstall - didnt help.
I tried uninstall and ran the setup in ADMIN mode - same.
11-25-2010 11:13 AM
Yes I am having the same problem after Outlook screwed up on me.
I now get the error
"Act.Outlook.Sync has stopped working
A problem caused the program to stop working correctly. Windows will
close the program and notify you if a solution is availlable."
Obviously I never hear back
01-11-2012 07:23 AM
I am having the same problem. Am getting the same error.
I use Win 7; ACT Pro 2011 and Outlook 2007.
Can anyone help here? What was the Fix for the two previous posts?
Thanks for the help!
08-12-2012 06:43 PM
08-14-2012 09:47 AM
Issues with the Sage ACT! and Microsoft Outlook synchronization process can come from numerous areas, here are some steps to help troubleshoot/resolve issues:
- If running Windows Vista/Windows 7, run Sage ACT! using 'Run as administrator' option. To do this: close Sage ACT! > right click on Sage ACT! icon > select 'Run as administrator' > test sync. Also test after disabling UAC: KB Article 25665 then test sync.
- If you are receiving a COM Class error, perform the steps in the following articles:
Additional steps:
- Check Windows Event Viewer for additional erorr messages
- Test with different Sage ACT! database
- Test with new Outlook profile
- Run repairs on Microsoft Office
- Test with new Windows user profile
Note (from Community Guidelines): This Community is not intended to be a Sage ACT! technical support site, but rather a user-driven site that is moderated by Sage.
When posting an issue, it is helpful to post as much information about the issue as possible, such as:
- Windows operating system
- Version of Sage ACT!
- Error message
- Steps to duplicate issue
- Shared database or not
- Are other users experiencing the issue
- Troubleshooting steps already taken