01-06-2013 10:11 AM
I am running ACT PRO 2012 in Windows 7 using Microsoft WORD 2003. I tried to modify a document template and realized the ACT! menu is missing in WORD so I could not access the "Show Fields List". When I searched the KB I found ID 21680 which said I sould verify that HKEY_Local_Machine\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddin LoadBehavior had a VALUE DATA set to 3. I followed the directions but when I open the tree at KEY_Local_Machine\Software\Microsoft\Office the only program listed was OUTLOOK.
Anyone have a solution?
01-07-2013 07:30 AM
Welcome to the Sage ACT! Online Community!
Through ACT!, go to Tools > Preferences > Communication tab > Word Processor option > is Microsoft Word a selectable option?
By the absence of the registry key, I would think that Office did not install correctly. Is there anything special about the version of Office/Word you have installed? Example: stand-alone or student editions...
01-07-2013 08:57 AM
In answer to your question, yes, Microsoft WORD is a selectable option. Here is want make the whole thing even more confusing for me. I have 3 computer sharing the database. On 2 of the computers the ACT! menu is missing. On the computer that the database is actaul on the ACT! Menu appears in WORD.
Any words of wisdom?