11-12-2013 03:32 PM
I am using Act! Pro Version 16.0.291.0, Hot Fix 4 under Windows 8.1 (laptop, same issue existed with Windows 8) and MS Office 365 installed, not used via web. When I try to export the opportunity list to Excel, I get the following error message:
Error: "Retrieving the COM class factory for component with CLSID (00024500-0000-0000-C000-000000000046) failed."
Similar problems exist when trying to write an email (Outlook is set as email editor) or writing from or modifying an ACT template using Word.
I have the same configuration (ACT! v16 and MS Office 365) on my desktop computer, but instead of Windows8 that machine is using Windows7. Everything works fine here.
Does anybody have an idea why ACT! version 16 works with MS Office 365 under Windows7 but not under Windows8?
Thanks in advance.
11-12-2013 04:10 PM
What does the rest of the error message say?
11-12-2013 04:13 PM
Also the 64bit version of Office isn't supported if that is the version you installed on the Windows 8 machine.
11-12-2013 04:18 PM
The full message is:
Retrieving the COM class factory for component with CLSID (00024500-0000-0000-C000-000000000046) failed due to the following error: 8008005 Server execution failed (Exception from HRESULT: 0x8008005 (CO_E_SERVER_EXEC_FAILURE).
11-13-2013 10:38 PM
I haven't tried it myself but I read a post on the web where someone had the same error that you had and it was resolved by installing Visual Studio Tools for Office. They were not having the problem integrating with ACT!. I don't know if it will help you but it probably won't hurt. Here is the link if you want to give it a try.
11-14-2013 06:56 AM
Here is another webpage where someone has the same issue. Try allowing the Network Service account access to the launch conditions for DCOM.
11-14-2013 11:13 AM
Without resorting to actually trying to figure out what is causing the problem by monitoring the processes themselvels using something like ProcessMonitor the next thing to try would be repairing Office. Then I would uninstall ACT! and Office and reinstall Office and then ACT! although the order doesn't really matter much anymore. If that doesn't work then you'll have to use something like ProcessMonitor to figure out what is actually causing the problem. It could be that your machine has a bad install of .NET or some other DLL.