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ACT Icons missing in Outlook 2003

New Member
Posts: 2
Country: United States

ACT Icons missing in Outlook 2003

I had the icons when we had ACT 9.0 then we upgraded to 10.0 and my icons were missing.  I followed the steps that they had on the website but nothing worked.  I had our IT guy look at it and he couldn't fix it.  Please help
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT Icons missing in Outlook 2003

Have you set up the email in ACT! and added the ACT! address book to Outlook as per these ACT! Knowledge Base articles - http://tinyurl.com/6rlsvt and http://tinyurl.com/6xfldn

 

If so, maybe this one - http://tinyurl.com/5oogw9

New Member
Posts: 2
Country: United States

Re: ACT Icons missing in Outlook 2003

We tried all of the suggestions that were in the ACT knowledge website.  I have an ACT address book set up.  We are using Outlook for our emails.  The other 5 guys in our office had no problem setting their system back up.  The same IT guy set everyone's up.  The problem now is that I'm in Cape Cod and our main office is in Pittsburgh.  I'm just wondering if there is something not checked off in some dialog box.  I unchecked Word as the editor.  I looked in Outlook under help and disabled items, nothing.  Its frustrating.  Im' hearing of all kinds of problems with ACT 2008.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT Icons missing in Outlook 2003

Maybe try:

    Title: How to Verify that the ACT! Toolbars are Available in Outlook
    Answer ID: 14261

 

You may be able to resolve this issue by renaming a Microsoft Extensions Extend.dat file. Click the link below for detailed information on this process:

 

Or, try doing an Office Diagnostics in Outlook and uninstalling/reinstalling ACT!

 

Actually, there aren't that many real issues with ACT! 2008

Bronze Contributor
Posts: 1,394
Country: USA

Re: ACT Icons missing in Outlook 2003

After spending the better part of this afternoon reading the forum and some of the knowledgebase articles, I found what appears to be the simplest solution:

 

Outlook may have disabled the features. Do the following to determine if Outlook has disabled the options:

  1. Launch Outlook
  2. Click the Help menu, and then click About Microsoft Outlook.
  3. In the lower right corner of the window, click Disabled Items.
  4. You will see at least one item listed in the Disabled Items window. Look for a file path that ends with either ACT7EXT.DLL or ACT7AB32.DLL (capitalization may differ). This path will vary depending on your operating system. (Looking at the end of the path is the easiest method for locating the ACT! add-in components.)
  5. If you see either of the two items mentioned in step 4, enable them.
  6. Close Outlook and ACT!
  7. Restart Outlook.
John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit