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ACT! Frequently Asked Questions (FAQ)

Copper Contributor
Posts: 18
Country: United States

ACT! Frequently Asked Questions (FAQ)

[ Edited ]

Click on the appropriate link to be directed to the specific ACT! Family of Products that you are looking for the most frequently asked questions on.

 

ACT! by Sage 2009

ACT! by Sage 2008

ACT! by Sage 2007

ACT! by Sage 2006

 

ACT! Premium Frequently Asked Questions (FAQ)

 

Note: This thread only contains FAQ's for the currently supported versions of ACT!

 


Message Edited by dlunceford on 10-24-2008 10:36 AM
Copper Contributor
Posts: 18
Country: United States

ACT! by Sage 2009 (11.0)

[ Edited ]

ACT! by Sage 2009 (11.0)

The links below will re-direct you to the ACT! Knowledgebase.

 

Hot Topics

What's New in ACT! by Sage 2009 (11.0)
ACT! by Sage 2009 (11.0) System Requirements
How to Install ACT! by Sage 2009 (11.0)
How To Upgrade ACT! by Sage 2009 (11.0) From A Previous Version
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection to the databas...
How to Launch ACT to the Contact List View
How to Convert an ACT! 3.x - 6.x Database to ACT! by Sage 2009 (11.0)
Error: 'Administrator Level Access Is Required To Register This Product'
Understanding ACT! Compatibility with a 64-bit Operating System
How To Reinstall The Protexis Licensing Service
Error: The serial number you have entered has already been registered and activated.

 

How To Apply the Microsoft® SQL Server® 2005 Service Pack 3
Differences Between Sharing a Database and Synchronization Using Remote Databases

 

Installation

ACT! Installation Issues and Solutions
How to Install ACT! by Sage 2009 (11.0)
How To Upgrade ACT! by Sage 2009 (11.0) From a Previous Version
How to Manually Create the Microsoft® SQL Server™ 2005 (Express Edition) ACT7 Instance
How to Troubleshoot the Inatallation of the Microsoft® SQL Server™ for ACT! by Sage
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection the the databa...
How to Convert an ACT! 3.x - 6.x Database to ACT! by Sage 2009 (11.0)
How to Back Up and Restore an ACT! Database
How to back Up and Restore Your ACT! E-mail Database
How to Backup and Restore Personal Files in ACT!
How to Uninstall ACT! by Sage 2009 (11.0) and ACT! by Sage Premium 2009 (11.0)
How to Manually Remove ACT! by Sage 2009 (11.0) and ACT! by Sage Premium 2009 (11.0)
Understanding ACT! Compatibility with a 64-bit Operating System

 

Email

How To Configure Microsoft Outlook as your E-mail Client in ACT! by Sage 2009 (11.0)
How To Configure Outlook Express as your E-mail Client in ACT! by Sage 2009 (11.0)
How To Configure Eudora as your E-mail Client in ACT! by Sage 2009 (11.0)
How To Configure Internet Mail as your E-mail Client in ACT! by Sage 2009 (11.0)
How To Configure Lotus Notes as your E-mail Client in ACT! by Sage 2009 (11.0)
How to Add My ACT! Address Book to Microsoft® Outlook® 2003, Outlook 2002 (XP) or Outlook 2000
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection the the databa...
How to Use the Outlook® Calendar Integration in ACT!

Message Edited by mboyce on 10-22-2008 10:11 AM
Message Edited by mboyce on 02-19-2009 10:55 AM
Copper Contributor
Posts: 18
Country: United States

ACT! by Sage 2008 (10.0)

[ Edited ]

ACT! by Sage 2008 (10.0)

The links below will re-direct you to the ACT! Knowledgebase.

 

Hot Topics

What Changes Were Made in ACT! By Sage 2008 (10.0.1)
What Changes Were Made in ACT! By Sage 2008 (10.0.2)
How to Download and Apply the ACT! by Sage 2008 (10.0.2) Service Pack
ACT! by Sage 2008 (10.0) System Requirements
How to Install ACT! by Sage 2008 (10.0)
How To Upgrade ACT! by Sage 2008 (10.0) From A Previous Version
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection to the databas...
How to Launch ACT to the Contact List View
How to Convert an ACT! 3.x - 6.x Database to AC! by Sage 2008 (10.0)
Understanding How History is Created using Microsoft® Outlook® as Your E-Mail Client in ACT!
How to Set the ACT! Default History Type in Microsoft Outlook
Error: 'Administrator Level Access Is Required To Register This Product'
How To Reinstall The Protexis Licensing Service
Error: The serial number you have entered has already been registered and activated.

 

Installation

ACT! Installation Issues and Solutions
How to Install ACT! by Sage 2008 (10.0)
How To Upgrade ACT! by Sage 2008 (10.0) From a Previous Version
How to Manually Create the Microsoft® SQL Server™ 2005 (Express Edition) ACT7 Instance
How to Troubleshoot the Inatallation of the Microsoft® SQL Server™ for ACT! by Sage
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection the the databa...
How to Convert an ACT! 3.x - 6.x Database to ACT! by Sage 2008 (10.0)
How to Configure Microsoft® Outlook® as Your Email Client in ACT!
How to Back Up and Restore an ACT! Database
How to back Up and Restore Your ACT! E-mail Database
How to Backup and Restore Personal Files in ACT!
How To Uninstall ACT! by Sage 2008 (10.0)
How to Manually Remove ACT! by Sage 2008 (10.0) and ACT! by Sage Premium 2008 (10.0)
How to Launch ACT! to the Contact List View
How to Manage Field Level Security
How to Automatically Synchronize Your ACT! and Microsoft® Outlook® Calendars
How to Automatically Perform Database Maintenance
How to Manage the ACT! Scheduler
How to Automatically Synchronize Your ACT! and Microsoft® Outlook® Calendars

 

Email

How To Configure Microsoft Outlook as your E-mail Client in ACT!
How To Configure Outlook Express as your E-mail Client in ACT!
How To Configure Eudora as your E-mail Client in ACT!
How To Configure Internet Mail as your E-mail Client in ACT!
How To Configure Lotus Notes as your E-mail Client in ACT!
How to Add My ACT! Address Book to Microsoft® Outlook® 2003, Outlook 2002 (XP) or Outlook 2000
Understanding How History is Created Using Microsoft Outlook as Your Email Client in ACT!
How to Set the ACT! Default History Type in Microsoft Outlook
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection the the databa...
How to Update your ACT! and Microsoft® Outlook® Calendars
Message Edited by mboyce on 10-22-2008 10:11 AM
Copper Contributor
Posts: 18
Country: United States

ACT! by Sage 2007 (9.0)

[ Edited ]

ACT! by Sage 2007 (9.0)

The links below will re-direct you to the ACT! Knowledgebase.

 

Hot Topics

What Changes Were Made in ACT! By Sage 2007
What Changes Were Made in ACT! by Sage 2007 (9.0) Version 9.0.0.557
How to Download and Apply the Latest Version of ACT! by Sage 2007 (9.0)
ACT! by Sage 2007 Product Family System Requirements
How to Install ACT! by Sage 2007 (9.0)
How to Upgrade ACT! By Sage 2007 From a Previous Version
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection to the databas...
Installation Guide for ACT! by Sage 2007 (9.0)
How to Launch ACT! to the Contact List View
How to Convert ACT! 3.x - 6.x Database to ACT! by Sage 2007 9.0)
Understanding How History is Created Using Microsoft Outlook as our Email Client in ACT!
How to Set the ACT! Default History Type in Microsoft Outlook
The Installation of ACT! by Sage 2007 is Taking a Very Long Time
How to Manage Password Expiration Settings
How to Manage Password Complexity Settings
How to Manage Password Frequency Settings
How To Reinstall The Protexis Licensing Service
Error: The serial number you have entered has already been registered and activated.

 

Installation

How to Install ACT! by Sage 2007 (9.0)
How to Upgrade ACT! By Sage 2007 From a Previous Version
How to Manually Create the Microsoft® SQL Server™ 2005 (Express Edition) ACT! 7 Instance
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection to the databas...
Installation Guide for ACT! by Sage 2007 (9.0)
How to Convert ACT! 3.x - 6.x Database to ACT! by Sage 2007 (9.0)
How To Configure Microsoft Outlook as your E-mail Client in ACT! 2007
How to Back Up and Restore an ACT! Database
How to Back Up and Restore Your ACT! E-mail Database
How to Backup and Restore Personal Files in ACT!
How to Uninstall ACT! By Sage 2007 (9.0) and ACT! By Sage Premium for Workgroups 2007 (9.0)
How to Manually Remove ACT! By Sage 2007 (9.0) and ACT! By Sage Premium for Workgroups 2007 (9.0)
How to Launch ACT! to the Contact List View

 

Email

How To Configure Microsoft Outlook as your E-mail Client in ACT! 2007
How To Configure Outlook Express as your E-mail Client in ACT! 2007
How To Configure Eudora as your E-mail Client in ACT! 2007
How To Configure Internet Mail as your E-mail Client in ACT! 2007
How To Configure Lotus Notes as your E-mail Client in ACT! 2007
How to Add My ACT! 2007 Address Book to Microsoft® Outlook® 2003, Outlook 2002 (XP) or Outlook 2000
Understanding How History is Created Using Microsoft Outlook as Your Email Client in ACT!
How to Set the ACT! Default History Type in Microsoft Outlook
How to Update your ACT! and Microsoft® Outlook® Calendars

Message Edited by mboyce on 10-22-2008 10:12 AM
Copper Contributor
Posts: 18
Country: United States

ACT! by Sage 2006 (8.0)

[ Edited ]

ACT! by Sage 2006 (8.0)

The links below will re-direct you to the ACT! Knowledgebase.

 

Hot Topics

What is New for ACT! 2006
What Changes Were Made in ACT! 2006 Version 8.0.1
What Changes Were Made in ACT! 2006 Version 8.0.2
ACT! 2006 System Requirements
How To Install ACT! 2006 for Windows
How to Download and Apply the Latest Version of ACT! 2006
ACT! by Sage 2006 Hotfix Four
How to Convert an ACT! 3.x - 6.x Database to ACT! 2006
Understand the ACT! Preloader Version 8.0.2.81
Understand the ACT! Preloader Version 8.0.2.82
Error 'Unable to enumerate process module' After Updating to 8.0.2.81
Error: 'System.MemoryException' When Importing Either a Text Delimited File or ACT! Database
How To Replace Your Current Set of Default Reports with an Updated Version
No User Message Displayed When Page Limit Reached for Printing Labels
Error Message: 'Error 1603: Fatal Error During Installation' or 'Unable to configure server' or 'Fai...
How to Create a Remote Database
How to Manage Remote Databases
How to Manually Remove ACT! 2006 for Windows and ACT! 2006 Premium for Workgroups

 

Installation

Error Message: 'Error 1603: Fatal Error During Installation' or 'Unable to configure server' or 'Fai...
How to Manually Remove ACT! 2006 for Windows and ACT! 2006 Premium for Workgroups
How To Install ACT! 2006 for Windows
How to Convert an ACT! 3.x - 6.x Database to ACT! 2006
How to Upgrade from ACT! 2005 to ACT! 2006
How to Back Up and Restore an ACT! 2006 Database
How to Back Up and Restore Your ACT! 2006 E-mail Database

 

Email
How To Configure Lotus Notes as Your E-mail Client in ACT! 2006
How To Configure Microsoft Outlook as your E-mail Client in ACT! 2006
How To Configure Internet Mail as your E-mail Client in ACT! 2006
How To Configure Outlook Express as your E-mail Client in ACT! 2006
How To Configure Eudora as your E-mail Client in ACT! 2006
How to Convert ACT! 3.x - 6.x Email Templates to ACT! 2006

 

Error Messages

Error 'Unable to enumerate process module' After Updating to 8.0.2.81
Error: 'System.MemoryException' When Importing Either a Text Delimited File or ACT! Database
Error Message: Error 1603: 'Fatal Error During Installation' or 'Unable to configure server' or Fail...
Error: 'Master was not found' or 'System.Data.SQLClient.SQL exception has occurred SQL Hotfix818.exe
Error: 'Can't configure server' followed by a '1603' error when installing ACT!
Error: 'Not a Valid WIN32 Application,' when Installing or ACT! 2006
Error Message: 'There is a problem opening the database. Possible causes may be an invalid user name...

 

Hotfixes

ACT! by Sage 2006 Hotfix Four
Error 'Unable to enumerate process module' After Updating to 8.0.2.81
Error: 'System.MemoryException' When Importing Either a Text Delimited File or ACT! Database
Reports Including Activities Seem to Take Longer Then Expected
How to Download and Apply the Citrix E-mail Hotfix
Secondary Contacts are not Imported After Updating to ACT! Version 8.0.1

 

Synchronization

How To Set Up Application Synchronization in ACT! 2006
How to Create a Remote Database

 

Tips

Custom Menus Not Retained After Upgrading to ACT! 2006
The Getting Started Wizard Explained

Message Edited by mboyce on 10-22-2008 10:12 AM