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ACT! E-mail error message

New Member
Posts: 4
Country: United States

ACT! E-mail error message

When I choose to attach an e-mail to a contact I receive this error message "Your Administrator has disabled emails from being attached to user records.  Some or all of these emails may not be attached."

 

I click OK and I then proceed to choose clients from the list to attach the e-mail.  How do I get rid of that error message?  I am the only user of this database.

 

Sophie

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! E-mail error message

It appears the setting to allow emails being attached to user records has been disabled.  This can be enabled through the Tools > Preferences > Admin tab (far right).  Put a check mark in the box for "Allow history creation for e-mails sent from a user of this database to another user" and click OK to apply the change.

Greg Martin
Sage
New Member
Posts: 4
Country: United States

Re: ACT! E-mail error message

Thank you Greg. The box is already checked. This error message pops up when I am trying to "Attache to Contact". I click ok and the program brings up a list of my contacts.

I would like to make this a one step process instead of the current two steps.
New Member
Posts: 22
Country: USA

Re: ACT! E-mail error message

Has there been a resolution to this error

 

I am getting same message and it is frustrating.


Solution suggested does not work

New Member
Posts: 4
Country: United States

Re: ACT! E-mail error message

No fix that I have found.  I hit enter twice and it brings me to my list of contacts.

New Member
Posts: 22
Country: USA

Re: ACT! E-mail error message

Thank you, your prompt response is very much appreciated