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ACT! Drop down menus not visible

New Member
Posts: 4
Country: USA

ACT! Drop down menus not visible

Hello,  I am running 2010; I have a remote database on a Vista Laptop that is now giving me trouble viewing drop down menus.  For ex. I will run mouse over tools button and just an "outline" on drop down appears. If I move mouse be and forth I can get that box to appear. But if I move down to say the Database Maintainance button the sub menu will be that "outline" of drop down and I can not get any of the sub menus to show.  I know they are there because I know the Check and Repair button is on top and I can click where it should appear and it will launch.  My main data base runs on XP and it is fine and they sync fine.  But I can not operate my remote with this issue.  Any help is appreciated.

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT! Drop down menus not visible

Try turning off the video hardware accleration.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: USA

Re: ACT! Drop down menus not visible

Thanks how do I do that??
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT! Drop down menus not visible

Check here

http://helpx.adobe.com/x-productkb/global/disable-graphics-hardware-acceleration-windows-1.html

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! Drop down menus not visible

New Member
Posts: 4
Country: USA

Re: ACT! Drop down menus not visible

I will try that. I lowered the resolution and that did not help. There is not an option to turn off accelerator. It has been working fine the entire year and the only thing I did different was HDMI to a monitor a couple of days ago not sure if that is related. I think I have a bug in here somewhere.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! Drop down menus not visible

The resolution shouldn't matter ... but, as you changed the vid driver setting, dropping the acceleration or getting a driver update should do it