11-19-2020 04:24 PM
See Attached error. I am using Windows 10 with ACT Pro v18.
After receiving new computer, I installed ACT Pro v18 and received
the error message attached. I was unable to restore the backup database
and unable to open the ACT Demo.
I didn't understand the steps explained in the Knowledgebase to rename the
.Pad to .Padold, etc.
Thanks for providing more detailed troubleshooting to this issue.
11-20-2020 04:02 AM
It might be that SQL is not running. Type Services next to the windows button at the bottom left of screen.
Select Services App and click on it.
Scroll down to SQL Server (ACT 7) and make sure it is running. Start it if its not.
Now try opening database again.
If this does not work delete the .pad file and then try opening via the File - Open Database option
Click on browse for database and now click on where it says .PDF and select the ADF option.
11-20-2020 12:19 PM
Thanks for the reply;
The SQL was running and stopping and restarting did not correct the issue.
I was uncertain of the path to get to the pad to change so I uninstalled ACT and reinstalled.
After reinstalling ACT the Demo opened but when I created a new database the Demo database would not open.
I tried opening another backup database and the same error message as below.
11-21-2020 08:52 AM
By default ACT installs the databases under DOCUMENTS - ACT- ACTDATA
Your experience is odd as it worked and then did not. It is almost as if the computer is not resolving PC name to the IP address.
I would normally suggest changing the PC name to the IP address inside the .PAD file but this maybe hard for you as I hope you don't mind that I think you might not be techy. (No insult intended.)
If you can find the .pad file and also look up your PC IP address (Search on the internet on how to do this) and send me a message via the forum with the IP information and the .pad file I will change it to contain the IP address and send it back.