06-08-2011 08:52 AM
I just inherited an ACT setup from a prior IT manager. The site did not receive any credentials and the ACT database seems to be missing. I need to know how I can retrieve the ACT database from a backup and then I need to know how I can reset the appropriate passwords in order to gain access.
06-08-2011 09:12 AM
There are several directions you could go with this. First would be to make sure you don't have a database. You can tell this by going to start, run, act diag on hte server. Look on hte database tab and verify that in fact you don't have a database. If you do, it will be listed here.
If nothing is there, go looking for data files, you will look for an alf, an ADF, and a files folder with the database name in it.
If you can't find this, look for .zip backup files. If you find these, you would open ACT and do a file restore, AS to reattach the database to sql.
Would really reccomend you contact an ACT Certified donsultant to help with this. there is a danger of data loss if you restore over an existing database. We would know what to look for. If you need help, send usa private message and I'll help you find one.