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ACT Crashes

New Member
Posts: 2
Country: United States

ACT Crashes

I'm using ACT! by Sage 2009 (11.0) Version 11.0.0.367 and have it integrated with Outlook 2007 on a Vista 64-bit operating system.  When I select "Send Activity E-mail" from the calendar the program crashes.  Has anyone encountered this problem and found a fix?
Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT Crashes

I have just tried this and did not experience an error.  Can you please indicate the exact crash information, is there a module that returns an error?

 

thanks

Matthew McFadden
New Member
Posts: 2
Country: United States

Re: ACT Crashes

It's greek to me but I hope this helps.

 

 

Product

ACT! by Sage

Problem

Stopped working

Date

2/18/2009 1:34 PM

Status

Report Sent

Problem signature

Problem Event Name: APPCRASH

Application Name: ActSage.exe

Application Version: 11.0.367.0

Application Timestamp: 48927a3c

Fault Module Name: StackHash_65b3

Fault Module Version: 6.0.6001.18000

Fault Module Timestamp: 4791a783

Exception Code: c0000374

Exception Offset: 000aada3

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 65b3

Additional Information 2: 6186638e75f0fc42c43ac25f4e7da611

Additional Information 3: 7440

Additional Information 4: 08db351d0dd08dd1c0f685727c4af049

Extra information about the problem

Bucket ID: 890580599

New Member
Posts: 4
Country: United States

Re: ACT Crashes

[ Edited ]

Also receiving this crash message.  Please advise on any follow up from Act Support.

 

This software is running ACT! by Sage Premium 2010 Version 12.0.409.0, Hotfix 3, on a Windows 2008R2 64bit Terminal Server w/ Outlook integration.  The user opens up and Act spits out this error.  This happens randomly, perhaps 1 out of 10 times.

 

Sys log message is as follows:

 

Faulting application name: ActSage.exe, version: 12.0.409.0, time stamp: 0x4a92ff09
Faulting module name: pngfilt.dll, version: 8.0.7600.16385, time stamp: 0x4a5bdaee
Exception code: 0xc0000005
Fault offset: 0x00001bbb
Faulting process id: 0xfdc
Faulting application start time: 0x01cab587bfa02181
Faulting application path: C:\Program Files (x86)\ACT\Act for Windows\ActSage.exe
Faulting module path: C:\Windows\SysWOW64\pngfilt.dll
Report Id: 03397514-217b-11df-b73d-d8d3858f32b8

Message Edited by behrtec on 02-24-2010 12:19 PM
New Member
Posts: 1
Country: United States

Re: ACT Crashes

I ran into the same situation with Remote Desktop Services enabled on Windows Server 2008 R2 64x. ACT! kept crashing when remote desktop users tried to log in and open the program. The error was caused by pngfilt.dll. After 3 hours of toggling settings, I found and resolved the error. If you right click the ACT! program shortcut and go to compatibility settings, click settings for all users and make sure everything is cleared. Also make sure that the compatibility settings are all cleared for the current user. I believe you must be an administrator to access the "change compatibility settings for all users". I had checked a few of the compatibility settings to try and improve performance for remote users, but it ended up causing ACT! to crash every time someone opened the program. Again, make sure that no compatibility settings are checked and this should resolve the problem. It did for me. I hope this helps.

New Member
Posts: 4
Country: United States

Re: ACT Crashes

I managed to fix this a while back and forgot to report it back here.  This solution is not a my favorite way of fixing things, but the alternative was not using Act with a brand new Server 2008R2 64bit Terminal Server (which was not an option either).  The file pngfilt.dll, as my research indicated, is an Internet Explorer module that allows viewing of .png files.  When you apply this work-around please be aware that you are disabling a system file and side effects have the potential to occur.  Test this on your server before deployment in a live environment.  In my case, I performed this fix about a month ago and this client hasn't had any noticeable side effects.

 

Rename file c:\windows\syswow64\pngfilt.dll to pngfilt.dll.old

To do this, take ownership of the file.  If you aren't sure how to take ownership, please read the numerous FAQ's on the internet.

File is used for the following http://dll.paretologic.com/detail.php/pngfilt

IE viewing of .png files will be disabled until another fix can be found.

 

 

Tuned Listener
Posts: 57
Country: France

Re: ACT Crashes

No working for me with windows server 2008 R2 fondation

New Member
Posts: 1
Country: USA

Re: ACT Crashes

Has anyone found a fix for this? We are still having the problem in Windows 2008 R2 Remote desktop services. Killing PNG files in Internet Explorer is not an acceptable solution for us.

 

Thanks

Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: ACT Crashes

[ Edited ]

I've had this issue, resolved it here: http://community.act.com/t5/Sage-ACT-Premium/ACT-Premium-Web-12-1-Terminal-Server-Issues/m-p/185089#...

 

The solution here is good in that it doesn't stop MSIE from displaying .png files, it simply avoids loading the ones it has trouble with.