02-18-2009 11:46 AM
02-18-2009 05:51 PM
It's greek to me but I hope this helps.
ACT! by Sage
2/18/2009 1:34 PM
Problem Event Name: APPCRASH
Application Name: ActSage.exe
Application Version: 11.0.367.0
Application Timestamp: 48927a3c
Fault Module Name: StackHash_65b3
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a783
Exception Code: c0000374
Exception Offset: 000aada3
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 65b3
Additional Information 2: 6186638e75f0fc42c43ac25f4e7da611
Additional Information 3: 7440
Additional Information 4: 08db351d0dd08dd1c0f685727c4af049
Extra information about the problem
Bucket ID: 890580599
02-24-2010 12:16 PM - edited 02-24-2010 12:19 PM
Also receiving this crash message. Please advise on any follow up from Act Support.
This software is running ACT! by Sage Premium 2010 Version 12.0.409.0, Hotfix 3, on a Windows 2008R2 64bit Terminal Server w/ Outlook integration. The user opens up and Act spits out this error. This happens randomly, perhaps 1 out of 10 times.
Sys log message is as follows:
Faulting application name: ActSage.exe, version: 12.0.409.0, time stamp: 0x4a92ff09
Faulting module name: pngfilt.dll, version: 8.0.7600.16385, time stamp: 0x4a5bdaee
Exception code: 0xc0000005
Fault offset: 0x00001bbb
Faulting process id: 0xfdc
Faulting application start time: 0x01cab587bfa02181
Faulting application path: C:\Program Files (x86)\ACT\Act for Windows\ActSage.exe
Faulting module path: C:\Windows\SysWOW64\pngfilt.dll
Report Id: 03397514-217b-11df-b73d-d8d3858f32b8
03-30-2010 02:29 PM
I ran into the same situation with Remote Desktop Services enabled on Windows Server 2008 R2 64x. ACT! kept crashing when remote desktop users tried to log in and open the program. The error was caused by pngfilt.dll. After 3 hours of toggling settings, I found and resolved the error. If you right click the ACT! program shortcut and go to compatibility settings, click settings for all users and make sure everything is cleared. Also make sure that the compatibility settings are all cleared for the current user. I believe you must be an administrator to access the "change compatibility settings for all users". I had checked a few of the compatibility settings to try and improve performance for remote users, but it ended up causing ACT! to crash every time someone opened the program. Again, make sure that no compatibility settings are checked and this should resolve the problem. It did for me. I hope this helps.
03-30-2010 03:18 PM
I managed to fix this a while back and forgot to report it back here. This solution is not a my favorite way of fixing things, but the alternative was not using Act with a brand new Server 2008R2 64bit Terminal Server (which was not an option either). The file pngfilt.dll, as my research indicated, is an Internet Explorer module that allows viewing of .png files. When you apply this work-around please be aware that you are disabling a system file and side effects have the potential to occur. Test this on your server before deployment in a live environment. In my case, I performed this fix about a month ago and this client hasn't had any noticeable side effects.
Rename file c:\windows\syswow64\pngfilt.dll to pngfilt.dll.old
To do this, take ownership of the file. If you aren't sure how to take ownership, please read the numerous FAQ's on the internet.
File is used for the following http://dll.paretologic.com/detail.php/pngfilt
IE viewing of .png files will be disabled until another fix can be found.
12-05-2010 11:10 AM
Has anyone found a fix for this? We are still having the problem in Windows 2008 R2 Remote desktop services. Killing PNG files in Internet Explorer is not an acceptable solution for us.
02-27-2012 07:03 PM - edited 02-27-2012 07:03 PM
I've had this issue, resolved it here: http://community.act.com/t5/Sage-ACT-Premium/ACT-Premium-Web-12-1-Terminal-Server-Issues/m-p/185089#...
The solution here is good in that it doesn't stop MSIE from displaying .png files, it simply avoids loading the ones it has trouble with.