09-02-2010 06:04 AM
The'mini-calendars' are caused by corrupted Act! Preference files, which will need to be re-created. The corruption is often caused by the monitor's DPI setting being set to something other than default. Here is an article with the steps to check your DPI setting and to delete your Preference files (they will be recreated automatically when Act! is reopened): KB Article 21042
In the steps for deleting the Act! Preferences, I recommend skipping the Actdiag step and using the 'Alternate Method - Manually Rebuilding Preferences' steps.
09-02-2010 01:23 PM
I tried the fixes recommended both with the display adjustments and deleting the preferences. Nothing worked. Is there some kind of online fix or product update available. This version of ACT! is really bad. A calendar program where the calendar does not work.
09-02-2010 01:42 PM
What OS system are you using?
You're sure your monitor DPI is set to normal settings (96 DPI)?
Have you deleted the preferecesbak.xml files?
That should fix this issue. This version of ACT! is really good.
09-02-2010 08:33 PM
If you your dpi's are set corretly, then please try this for me, first back up your database. Next close both ACT! and outlook
Next click on start in the search box and type %appdata% when this opens in windows explorer, double click the ACT folder, then open the act for windows 12 folder. You should see a preferences folder, rename this to old_Preferences
next delete all of the prererencesBak.xml files.
Next navigate to the following location C:\Program Files \ACT\ACT for Windows, and and delete the file called Preferences.XML
Then reboot your machine and start ACT!, this should rebuild your preferences and solve your problem
12-03-2010 12:16 PM
I am using Act 2008 on a Vista operating system. Recently the calendar stopped functioning all I see are mini calendars.
I tried a fix using actdiag posted in the knowledge base and it didn't work. My dpi is set correctly.
12-07-2010 09:09 AM
You will need to use the Manual steps listed in the article. At times, the Actdiag utility is unable to remove the Preference files, performing the manual steps will ensure success: KB Article 21042