03-30-2012 09:08 AM
Word 2010 stopped recording documents in the History of my ACT! Premium 2012 12.0.572.0 recently. It was working about a month ago...
When I go to Write Letter from ACT, it generates the template/mailmerge just fine, but no longer offers to print an envelope nor record the letter back in the ACT history like it used to
I went to the Word Add-Ins tab, and clicked the drop down for ACT!.
There's an icon next to Attach to ACT! (yeah), but when I click on Record History, nothing happens - it just closes the drop down box. Go back in, everything remains unchanged.
I went to Word Options/Add-Ins and it *says* that the mscoree.dll COM Add-in is 'there', BUT! :
When I press [Go] to Manage, the checkboxes for "ACT Dcoumetns Tab" and for "Acct Office Addin" are UN-checked. But even if I check them and click OK, then go back in, they are unchecked.
The Word Options/Add-in manager says it's relying on something called "mscorree.dll", but I cant' find that anywhere on my system, if that's relevant.
03-30-2012 11:58 AM
First, I assume the version is 14.0, not 12.0 - correct?
If so, apply SP1 + HF1 as per this ACT! Knowledge Base article -
Note - if sharing the database, all users (and server) must update to same version
If still fails, try this ACT! Knowledge Base article -
If still an issue try the Office repairs as per: