08-12-2008 05:37 PM
The ACT Add-Ins in Word 2770 are disabled. Checking in Word Options ACT add-Ins are listed under Disabled Application Add-Ins. Microsoft help identifies Add-Ins under this as "add-ins that were automatically disabled because they are causing Office programs to crash".
Any suggestions on how to correct the problem?
08-13-2008 08:03 AM
Have you tried re-enabling them?
If Word has a crash for any reason or just doen't close correctly, it can disable an add-ins just in case they were the cause.
08-13-2008 08:04 AM
08-13-2008 08:22 AM
Thanks for your reply. I have tried to enable the add-ins, but Word 2007 will not allow them to be enabled. Do you think deleting the add-ins from Word and reinstalling ACT would work?
08-13-2008 08:23 AM
08-13-2008 02:36 PM
Maybe doing a search for normal.dot and dormal.docx and deleting these has worked for me on a couple of ocassions when these normal Word templates were corrupted
08-13-2008 11:09 PM
Mike Diagnostics did not find any problems. I am still lost. Thanks Jack
Did you also try the other items from the Knowledge Base article I posted first