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ACT 9.0 freezes when adding a document to a contact

New Member
Posts: 1
Country: Netherlands

ACT 9.0 freezes when adding a document to a contact

Hi,

 

Recently, I have created a new user in my team and she has the following problem: 

 

When adding a document in the document tab of a contact the ACT problem will often completely freeze and has to be termined by CTRL-ALT-DEL. To see whether it's user related, I have tried the same and I do not have this problem (although I don't use this functionality as often as she). In addition, I changed her rights from user to adminstrator and it seemed to resolve the problem, however now it returns again as an administrator as well.

 

I have updated the ACT software to the latest version.

 

Any ideas what could be the problem here?

 

Cheers

Roger

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT 9.0 freezes when adding a document to a contact

Hello Roger,

Welcome to the ACT! Online Community. When you logged into the database as a different user, was it on her machine or a different machine? What if you login to her machine as a different Windows user? Trying to determine if the issue is related to the ACT! login, the Windows login, or the local machine (i.e, the install of ACT!).

 

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.