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ACT 9.0 email template gets error message

New Member
Posts: 4
Country: USA

ACT 9.0 email template gets error message

When I try to open an ADT template, I'm getting the error message: 
 
Unable to cast COM object of type "word.ApplicationClass" to interfact type 'Word._Application.'  This operation failed because the QueryInterface call on the COM component for the interface with IID {00020970-0000-0000-c000-000000000046} failed due to the following error:  Error loading type library/DLL {Exception from HRESULT: 0x80029C4A (type_E_CNATLOADLIBRARY))
 
I uninstalled and reinstalled ACT, didn't help.  Any advice? Thanks much.
Marsha
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 9.0 email template gets error message

[ Edited ]
New Member
Posts: 4
Country: USA

Re: ACT 9.0 email template gets error message

The Outlook detct and repair fixed it.  Thanks much!
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 9.0 email template gets error message

Ahhh so a Word issue :-)
 
Interesting that different fixes have worked for different users...