12-14-2008 05:45 PM
I've been using ACT! 8 for over two years without using a password. I just added a simple password and am now locked out of my database.
Error reads: "Invalid user name or password. Could not authenticate user. Verify the user name or password, and try again"
I've exhausted about every possible user name combination that I could have. I've run act8diag and there's no current record.
Where do I go from here?
12-15-2008 03:31 AM
12-15-2008 09:20 AM
12-16-2008 05:07 AM
12-16-2008 08:58 AM
I agree, and didn't.
As it turns out I was able to work on the phone with the Password Recovery Department at Sage, and found a tech who was able to determine the correct user name which is what I needed. Also he determined some files within ACT had been compressed. I had located this User Name also by runnning "act8diag". I unfortunately didn't realize that a few weeks earlier during a disc cleanup session, some critical files in ACT had been compressed, which apparently was not allowing the program to recognize the User Name and new password.
After the files were uncompressed, I was able to log on ok. I've now learned not to let Windows compress files.