Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT! 8 - Password Changed and Now Locked Out

New Member
Posts: 3
Country: United States

ACT! 8 - Password Changed and Now Locked Out

I've been using ACT! 8 for over two years without using a password.  I just added a simple password and am now locked out of my database.

 

Error reads:  "Invalid user name or password.  Could not authenticate user.  Verify the user name or password, and try again"

 

I've exhausted about every possible user name combination that I could have. I've run act8diag and there's no current record. 

 

Where do I go from here?

Silver Elite Contributor
Posts: 3,312
Country: United_Kingdom

Re: ACT! 8 - Password Changed and Now Locked Out

Can you restore an ACT! backup from a date before you changed the password?

 

Jeff

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
Moderator
Posts: 4,395
Country: USA

Re: ACT! 8 - Password Changed and Now Locked Out

Contact database services for password recovery.  They will be able to reset the password and get the correct user name.
New Member
Posts: 3
Country: United States

Re: ACT! 8 - Password Changed and Now Locked Out

I Have a Norton Ghost image of the .pad, .adf, and .alf files that's current within 2 days.  I am hesitant to write over the files unless no other options were available. Can I get by with saving the current files in a folder and copy/paste them back in place if the Norton restore corrupts them?
Silver Elite Contributor
Posts: 3,312
Country: United_Kingdom

Re: ACT! 8 - Password Changed and Now Locked Out

I wouldn't do this as first resort!

 

If you don't have an ACT! backup (i.e. one created from within ACT!) I'd contact database services as David suggests above.

 

Jeff

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
New Member
Posts: 3
Country: United States

Re: ACT! 8 - Password Changed and Now Locked Out

I agree, and didn't.

 

As it turns out I was able to work on the phone with the Password Recovery Department at Sage, and found a tech who was able to determine the correct user name which is what I needed. Also he determined some files within ACT had been compressed.  I had located this User Name also by runnning "act8diag". I unfortunately didn't realize that a few weeks earlier during a disc cleanup session, some critical files in ACT had been compressed, which apparently was not allowing the program to recognize the User Name and new password.

 

After the files were uncompressed, I was able to log on ok.  I've now learned not to let Windows compress files.