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ACT 6, some users cannot see contacts

New Member
Posts: 2
Country: United States

ACT 6, some users cannot see contacts

Hi,

 

I have ACT installed on one of our servers. Users Terminal service (remote desktop) in to use ACT. Up until about a week ago everything was fine. 

 

All of a sudden, they open the database and cannot see the number of contacts or scroll through using the arrows. 

 

I log in as admin (onto server)and I can see everything fine. 

 

Any idea what may have changed? Nothing on the server was changed 

 

Any help would be appreciated.


T

Nickel Contributor
Posts: 241
Country: United States

Re: ACT 6, some users cannot see contacts

If we logon with a different windows user on the workstation can we see the contacts? Another Act user?
New Member
Posts: 2
Country: United States

Re: ACT 6, some users cannot see contacts

If I Terminal server in as an admin, I can see the proper screen (it displays the correct number of contacts) in the top left with directional arrows to move back and forth in the Database. When others TS in with another account (windows) all I see is the directional arrows.

 

All users use the same ACT username to access......

 

Tried changing the domain account, but doesnt help

 

Wish I could attach pics so I could show you

 

As far as I know, nothing has changed.

 

Thanks!