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ACT 2013 crashes when double clicking the Regarding & Details column for an attachment

New Member
Posts: 1
Country: USA

ACT 2013 crashes when double clicking the Regarding & Details column for an attachment

After a recent windows 7 update, when I click on the Regarding & Details column to access an attachment or to try and edit the attachment's description in this column, the program crashes with an error that reads "object reference not set to an instance of an object"

 

Any ideas? 

Moderator
Posts: 719
Country: USA

Re: ACT 2013 crashes when double clicking the Regarding & Details column for an attachment

This is more than likely due to a corrupted preference file. You should be able to resolve this issue with the following knowledgebase article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/24350

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com