My ACT! Pro 2013 which I have been using since October 2012 has suddenly started to ask me if I want to purchase ACT! or continue to use as a trial version with 0 days left. I don't know why it is asking this after all these months as I am a long time user. I have tried to enter the serial number of my product but the reply is that it is an invalid serial number. Any ideas as I can't call anyone as support is closed for the Labor Day weekend.
Tetra Homes, Inc. Cincinnati | OH
ACT! 2013 Pro Windows 7 Ultimate Office 2010 Pro Plus
Thanks for the help. I did try this at your suggestion as an administrator and I even rebooted the computer 2 times to try to eradicate the problem. When I enter the serial number and try to register by internet, it will not comply and tells me that it can't register by internet. Very strange.
Tetra Homes, Inc. Cincinnati | OH
ACT! 2013 Pro Windows 7 Ultimate Office 2010 Pro Plus
I worked through the problem by following Knowledgebase ID 14245. Quite a lot of work but it now works. While I happy I am now in the land of the functional, I would like to know what exactly causes this type of problem after so many months? And if there is a Knowledgebase paper on it, does that mean this happans a lot? If so, why isn't this software stable after 15 generations?
Tetra Homes, Inc. Cincinnati | OH
ACT! 2013 Pro Windows 7 Ultimate Office 2010 Pro Plus
when i did see this issue, it was in most cases related to things that happend to the pc, like installing all the microsoft patches, Someone cleaning up the PC& Registry, or a new policy from the Antivirus.
i.e last time we did see this the problem was related to a new policy introduced by Bitdefender, that was installed without interaction from the user. After disabling bitdefender firewall, it did work again like a charm
