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ACT 2013 PRO NOT LISTING OUTGOING EMAIL MESSAGES IN HISTORY

New Member
Posts: 3
Country: Canada

ACT 2013 PRO NOT LISTING OUTGOING EMAIL MESSAGES IN HISTORY

Hi,

 

Using ACT Pro 2013 with Windows 7 Pro and Outlook 2013.  When I send an email from within ACT the history does not update with the information about the sent email.

 

Any thoughts on how to remedy this situation?

 

Thanks

Copper Elite Contributor
Posts: 144
Country: Australia

Re: ACT 2013 PRO NOT LISTING OUTGOING EMAIL MESSAGES IN HISTORY

Hi Asherp,

 

I would recommend having a look at this KB article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/29499/kw/office%20compatibility

 

Currently only Act! Version 16 is guaranteed to be compatible with Office 2013 (Act! 2013 is version 15).

 

 

the above link also connects to this article:  http://kb.swiftpage.com/app/answers/detail/a_id/33125

 

which offers a potential work around to make Act! 2013 work with Outlook 2013, but is not guaranteed to work.

 

Hope this helps

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services