ACT 2013: Icons visible in outlook 2010 but adress book not available....

[pat_gmp]

Hello, We use ACT2013 without problem on all PCs but... on one PC, we have a problem with the Outlook adress book All parameters looks to be okay, Act icons are visible in Outlook but... adress book is not availble ? Do you have idea about this problem ?

[gmartin]

Hello Pat_gmp,

Welcome to the ACT! Community!

So the Community can better assist you, can you provide some additional information about your issue:

- Operating system of computer?

- How many ACT! icons appear in Outlook?

- If more than 2 icons, do the functions work?

- Are emails sent, being recorded to the database?

- How are you attempting to access the address book through Outlook?

- If you look at the Outlook Address Book list (File > Account Settings > Account Settings > Address Books tab), is the ACT! address book listed? 

- If not listed, attempt to add it - successful or errors?