Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

Nickel Elite Contributor
Posts: 934
Country: USA

ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

ACT!2013 - Duplicate Checking Button no worky on Tools/Prefer/Admin Tab - How can we resolve please?

At present, this is preventing me from correctly importing all of my customers data into ACT!2013 desktop.

Button Doesn't work on his pc or mine( version15.0.301.0.)  Is there a fix? Will there be one soon?

FSB..

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

Bill,
Are you saying that nothing happens when you click on the 'Duplicate Checking' button (settings screen does not display), that the option is disabled, or that you can't select the options in the settings screen?
Greg Martin
Sage
Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

[ Edited ]

nothing happens when the button is pressed.  not able to view settings / options.

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

Bill,
What is your DPI video setting? If higher than 96 (normal) this may be causing the issue. See this KB article for more information on DPI settings: http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2634...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

Both our pc's are set to default of 96 dpi..  What else ya got? -Thanks

Both are also windows 7..

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

[ Edited ]

We are unable to reproduce this issue (Win 7 64-bit), so it does not appear to be a defect. This may be preferences related. On one of your machines, try manually rebuilding the preferences file per the instructions in the bottom half of this KB article: http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1477...

It could possibly (although unlikely) be a database issue, so test in the demo database as well (ACT2013Demo).

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

[ Edited ]

The ACT!2013 Demo database will allow me into the Dup checking Button/settings options..

So it may be that the db,  (my Fill Staff ATS for Recruiters db add-on product).

This is our first ACT!2013 install.

Part of our installation process included ,

  After performing restor-as, also ran ACTDIAG and ran all the db rebuild options, such as schema, etc..

We also deleted Preferences Folder during our attempt to resolve.

Note: The pc that I have ACT!2013/FillStaf installed on is win7pro but is a refurn 32bit os.

My customer is win7-64bit os.

Fill Staff db product is built on win7pro 64bit os..

Our add-on is a ACT!2011 db but seemed to update into ACT!2013 just fine? This is the only prob we can see so far.

 

So is this something universal to ACT! or is the Dup Checking option db specific.  If I turn off dup checking in the demo db, will it also turn off dup checking for the other databases?

Also What if other ACT!2011 users upgrade to ACT!2013? Will that have same prob?

Advise? Suggestions?   We are narrowing it down a bit?  Thanks - FSB

 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

Problem Resolved for now - but now have another problem

 Can't login to my 2013 "restored / updated databases" that I restored and updated into ACT!2013 Premium

  Unable to Authenticate user etc... yada yada, etc..

yes I can open the demo db.

 

I noticed in the knowledge base, that ACT2006 has this prob and a fix was made- Is ther one ready for ACT2013 yet please?

 

I went to knowledgebase and searched on 2013

Then also searched on more specific query suchas as 2013 Duplicate Check and found follow;

 

Now the fix the the Duplicate Checking button problem is found in link below

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/30398/kw/2013%20duplicate%20checking 

 

I also noticed there is a fix for Report Probelms of ACT databases that get updated into ACT2013

I may need it as I can find the time to test it soon.

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/30555/kw/2013%20unable%20to%20authenticate 

 

At this point I am considering running 2013 database fix tool

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/30546/kw/2013/session/L3RpbWUvMTM0OTY0NTk4N...       to see if it resolves mu ability to log into my databases ?

 

Should I wait for a 2013 Authentication fix?

Thanks - Hope This helps other 2013 users. -  FSB

 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 1
Country: United_Kingdom

Re: ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

Hi,


WE are also getting this issue and have tied the fixes. Are there any other ways round it?

Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT!2013 - Duplicate Checking Button no worky on Prefer/Admin Tab - How can we resolve please?

If you are sure you are running the most curr version of 2013 hotfix etc..

reference: http://na.sage.com/Sage-ACT/support/Download-Center

and have run both those kb fixes in my post above,

I would try running ACTDIAG and detaching the problemed database,

then re-open the database and ACT! should re-verify it and may resolve issue?

Mite also try running the kb fixes again? Cheers - FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html