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ACT 2013 Crashing when testing email preferences

New Member
Posts: 1
Country: Australia

ACT 2013 Crashing when testing email preferences

Hi,

I have just purchsed ACT 2013 and can't get my gmail account configured correctly.

Every time I get to the end of the wizard and hit "test connection"I get a windows error advising ACT has stopped responding.

When this happens Act dissapears and the process terminates.

 

I have checked the event viewer and the error logged pasted below.

I am using Windows 8 64 bit.

 

Please advise if this is a known issue or if any advice can be given.

I have done a little research and can not find anyone with the same problem when testing the mail setup.

 

Any help is appreciated as I an in a position now where I am needing this to operate in my business.

 

Thanks in advance,

Mike Creagan

 

 

Windows error log.

 

Application: ActSage.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 0F135C1C

Stack:

   at DartMail.SmtpClass.Login(System.String, Int32, System.String, System.String)

   at Act.UI.Email.TestAccountSettings.FindOutgoingServer()

   at Act.UI.Email.TestAccountSettings.TestConnection()

   at Act.UI.Email.TestAccountSettings.TestAccountSettings_Activated(System.Object, System.EventArgs)

   at System.Windows.Forms.Form.OnActivated(System.EventArgs)

   at System.Windows.Forms.Form.set_Active(Boolean)

   at System.Windows.Forms.Form.WmActivate(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Form.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.SafeNativeMethods.ShowWindow(System.Runtime.InteropServices.HandleRef, Int32)

   at System.Windows.Forms.Control.SetVisibleCore(Boolean)

   at System.Windows.Forms.Form.SetVisibleCore(Boolean)

   at System.Windows.Forms.Control.set_Visible(Boolean)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application.RunDialog(System.Windows.Forms.Form)

   at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)

   at System.Windows.Forms.Form.ShowDialog()

   at Act.UI.Email.SetupWizard.InternetMailAdvancedSettings.button1_Click(System.Object, System.EventArgs)

   at System.Windows.Forms.Control.OnClick(System.EventArgs)

   at System.Windows.Forms.Button.OnClick(System.EventArgs)

   at System.Windows.Forms.Button.OnMouseUp(System.Windows.Forms.MouseEventArgs)

   at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)

   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.ButtonBase.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Button.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application.RunDialog(System.Windows.Forms.Form)

   at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)

   at Act.UI.Email.InternetSetup.EditButton_Click(System.Object, System.EventArgs)

   at System.Windows.Forms.Control.OnClick(System.EventArgs)

   at System.Windows.Forms.Button.OnClick(System.EventArgs)

   at System.Windows.Forms.Button.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.UnsafeNativeMethods.SendMessage(System.Runtime.InteropServices.HandleRef, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.Control.SendMessage(Int32, IntPtr, IntPtr)

   at System.Windows.Forms.Control.ReflectMessageInternal(IntPtr, System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control.WmCommand(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.UserControl.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.NativeWindow.DefWndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control.DefWndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)

   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.ButtonBase.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Button.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application.RunDialog(System.Windows.Forms.Form)

   at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)

   at Act.UI.Email.EmailSetupWizard.ShowEmailWizard()

   at Act.UI.Preferences.EmailTabPagePanel.EmailSetup_Click(System.Object, System.EventArgs)

   at System.Windows.Forms.Control.OnClick(System.EventArgs)

   at System.Windows.Forms.Button.OnClick(System.EventArgs)

   at System.Windows.Forms.Button.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.UnsafeNativeMethods.SendMessage(System.Runtime.InteropServices.HandleRef, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.Control.SendMessage(Int32, IntPtr, IntPtr)

   at System.Windows.Forms.Control.ReflectMessageInternal(IntPtr, System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control.WmCommand(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.NativeWindow.DefWndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control.DefWndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)

   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.ButtonBase.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Button.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application.RunDialog(System.Windows.Forms.Form)

   at System.Windows.Forms.Form.ShowDialog(System.Windows.Forms.IWin32Window)

   at Act.UI.Preferences.OptionsForm.Act.UI.Options.IPreferencesDialog.ShowDialog(System.Windows.Forms.IWin32Window)

   at Act.UI.Options.UIOptionsManager.DisplayOptionsActiveTabPage(System.String, System.Windows.Forms.IWin32Window)

   at Act.UI.Options.UIOptionsManager.DisplayOptionsEmailActiveTabPage(System.String)

   at Act.UI.ActApplication.ExecuteCommand(System.String)

   at Act.UI.ActApplication.BarItemClick(System.Object, System.EventArgs)

   at DevComponents.DotNetBar.DotNetBarManager.90(DevComponents.DotNetBar.BaseItem)

   at DevComponents.DotNetBar.BaseItem.RaiseClick()

   at DevComponents.DotNetBar.BaseItem.InternalMouseUp(System.Windows.Forms.MouseEventArgs)

   at DevComponents.DotNetBar.PopupItem.InternalMouseUp(System.Windows.Forms.MouseEventArgs)

   at DevComponents.DotNetBar.ButtonItem.InternalMouseUp(System.Windows.Forms.MouseEventArgs)

   at DevComponents.DotNetBar.MenuPanel.OnMouseUp(System.Windows.Forms.MouseEventArgs)

   at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)

   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)

   at DevComponents.DotNetBar.MenuPanel.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)

   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)

   at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)

   at Act.Application.SingletonApp.Run(System.Windows.Forms.Form)

   at Act.Application.Act.Main(System.String[])

Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT 2013 Crashing when testing email preferences

[ Edited ]

Hello Mike,

 

You did not provide your complete info such as exact version of ACT!2013 found in Help / About

 

This info should help resolve your ACT!2013 gmail issue? Let me know if you need further assist - Cheers - FSB

http://kb.sagesoftwareonline.com/app/answers/list/p/6512/search/1#s=eyJzZiI6eyIxNzYiOnsiZmlsdGVycyI6... 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html