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ACT!2013 Contact View Error

Copper Contributor
Posts: 150
Country: USA

ACT!2013 Contact View Error

Hello,

 

I have been using ACT!2013 since the release with no problems.

 

Yesterday I got this error when going to the contact View.

 

I have tried to clear the preference file and back up with no luck.  Any help would be great!!

 

 

I am using the following:

ACT!2013

Windows 7

 

Thanks!

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT!2013 Contact View Error

Things to try and resolve/isolate the issue:

- Open the Demo database, does the same thing happen?

- Use 'Run as administrator' option (close Sage ACT!, right click on icon, select 'Run as administrator') > test

- Manually rebuild preferences (if you used ActDiag the first time).  See instructions in: KB Article 14770 > test

Greg Martin
Sage
Copper Contributor
Posts: 150
Country: USA

Re: ACT!2013 Contact View Error

Here's what I did to fix this.

 

1. Deleted preferences

2. Tried the demo database

3. Run as Admin

 

NONE of this worked to correct the error.

 

Over the weekend, I had some time.  I uninstalled ACT! and the .Net framework.  Then I reinstalled ACT!

 

This solved the problem.  Seems to have been a problem with the .Net Framework install.

 

All is fine now.

 

Thanks for your input and I hope my solution can help.

 

John

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT!2013 Contact View Error

John,
Glad to hear you were able to resolve the issue and Thank You very much for the information!

One question - do you recall which version(s) of .NET you uninstalled?

Thanks
Greg Martin
Sage
Copper Contributor
Posts: 150
Country: USA

Re: ACT!2013 Contact View Error

.Net Framework 4

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT!2013 Contact View Error

Thank you very much!
Greg Martin
Sage