07-26-2012 08:29 AM
We are using Outlook 2003 with act 2012, and we are having challenges with email.
Does act have notable issues with Outlook 2003 and email, or is it just this version of Outlook (2003)?
The problems we experience are as follows:
When are email settings in Outlook are set to use "Word," there is about a 45-50 second time delay before a new email will appear or a reply box will appear. The format is right, with signatures and Outlook is linked with act 2012 - it records history and everything. But, when we untoggle the Outlook settings to not use Word, the emails (new or replies) pop up immediately, there is no advanced text (no images appear), and there is an error message b/c Outlook is not syncing with act. So what we have discovered is that Outlook only will generate our custom signature by using "Word" (in advanced email settings), but takes almost a minute to sync with act. Without using word in Outlook advanced email settings, we do not get our signature, and we are not connected to act. So, it seems act requires the advanced email outlook settings to use "Word" but there is a hang-up and it takes about a minute for the email box appears. Are there any known issues with this glitch while using mso 2003, and is there a way to fix it? Is this glitch only known in MSO 2003, or is it also known in MSO 2010. Please let me know!
07-27-2012 07:31 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.