06-04-2012 03:17 PM
We have 4 users syncronizing to our ACT database. One of the users tasks and calls have stopped rolling to the next day. They get the prompt saying, "Would you like to roll your activities...", but after clicking it nothing happens. I have gone through the various knowledge base answers and fixed and refixed the database, but nothing seems to repair the issue.
Has anyone seen this or have a solution?
06-06-2012 07:19 AM
06-11-2012 11:10 AM
Thank you for the response. I actually did this on the main database and found that the dates aren't rolling over if logged in as the user of the activities or as someone else on either the main database and remote databases. I am beginning to think that the problem is related to the user's account as you indicated.
How do you fix the user account? Create a new one and transfer all activities to the new user account?
06-12-2012 01:42 PM
If I read the response correctly, it appears the issue is occuring for all users - is that correct?
If it is narrowed to a single user, you may be able to correct it by: 1. Backup database. 2. Create new user. 3. Delete old username and reassign all items to new user. The problem here is that you may be reassigning the problem to the new user.
To test if this option will resolve the issue: use the File > Save Copy As option and create a copy of the database. Open the copy and perform the steps above to create user and reassign items. Then test the rollover process. If it works in the copy, you would then perform the steps in the main database.