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ACT 2012 and softphone support?

Copper Super Contributor
Posts: 110
Country: USA

ACT 2012 and softphone support?



My company uses a unified communications client from Mitel Networks, who makes our phone system.


Within Outlook I can set the Outlook dialer to use the softphone client.  In other words, OL reocnizes the UC client as a dialer. 


Does ACT 2012 have this same option?  It would encourage me to upgrade to 2012. 


If not is there a 3rd party add on that will let it reognize the softphone dialer?  I cannot use a Vonage or Skype dialer as I am not using them as a carrier. 



Bronze Super Contributor
Posts: 1,586
Country: USA

Re: ACT 2012 and softphone support?

Hi mikefm101.


Since ACT uses the Windows dialer, the easy question to ask if if you have tried it?  Setting it up in ACT fills in the options such as entering a number to access an outside line, calling card # if anyone is still using them, and area code rules.


Beyond that, I would wait on one of the more technical members of this community to chime in. 


Good luck.

John Purdy
ACT! Premium V. Update 3
HP ENVY 17m, 16GB, & Office 365, 32bit, 500GB SSD.
ACT CRM Advisor
Nickel Contributor
Posts: 173
Country: Australia

Re: ACT 2012 and softphone support?

ACT! will talk to most TAPI drivers installe don your PC, this can be configured under Tools / Preferences / Communication / Dailer Preferences. If this doesn't work then you would need to speak to the MITEL TAPI provider.
Travis Rosevear ACC for
Act Today Australia and New Zealand