09-16-2011 12:16 PM
My company uses a unified communications client from Mitel Networks, who makes our phone system.
Within Outlook I can set the Outlook dialer to use the softphone client. In other words, OL reocnizes the UC client as a dialer.
Does ACT 2012 have this same option? It would encourage me to upgrade to 2012.
If not is there a 3rd party add on that will let it reognize the softphone dialer? I cannot use a Vonage or Skype dialer as I am not using them as a carrier.
09-16-2011 12:23 PM
Since ACT uses the Windows dialer, the easy question to ask if if you have tried it? Setting it up in ACT fills in the options such as entering a number to access an outside line, calling card # if anyone is still using them, and area code rules.
Beyond that, I would wait on one of the more technical members of this community to chime in.
09-17-2011 08:19 PM