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ACT 2012 Problem - "Cannot find database supplemental files folder..."

New Member
Posts: 4
Country: Australia

ACT 2012 Problem - "Cannot find database supplemental files folder..."

I am running 2 Copmputers both linked to a single database via a wireless network. I linked the additional copy wiothout any issues and was using both for several days until the error message appearded on the secondary machine

 

"Cannot find database supplemental files folder xxxxx-database files in this location xxxxx. This could be problem with the share, or the folder may not exisit. Please contact the administrator of your databse"

 

I'm wondering if the fact that I moved a folder containing a scanned letter to a Dropbox location has caused it? How do I recover the problem though?

Copper Contributor
Posts: 61
Country: United_Kingdom

Re: ACT 2012 Problem - "Cannot find database supplemental files folder..."

This article will help

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/19876

 

Regards,

 

SS

New Member
Posts: 4
Country: Australia

Re: ACT 2012 Problem - "Cannot find database supplemental files folder..."

Thanks it seems that this IS the problem however the "Share Database" is greyed out and cannot be selected???