08-01-2012 06:32 AM
08-02-2012 03:32 PM
08-03-2012 08:46 AM
Since there is no indices folder, which would explain why all local databases are affected - my suspicion is that something is blocking the ACT! program. Before uninstall/reinstall, I would try a Selective Startup. Here is an article with instructions: KB Article 14173
Restart in Selective > launch Sage ACT! > see if the Indices folder is created and if the Server.Host.exe process is getting cpu. If not created, check the Windows Event Viewer for errors.
11-25-2012 01:03 PM - edited 01-16-2013 04:51 PM
FWIW the search function has reappeared while unsuccessfully trying to resolve another issue related to purging old activities and doing extensive maintenance on the master and remote databases.
There is a solution to this problem but I'm baffled as to what it is
17/1/13 Subsequently I reinstalled ACT!2012 Premium after an aborted attempt to install ACT!2013. Using SP1 this issue reoccured but installing Hot fix #5 solved it.