01-12-2012 11:16 AM
I have 2012 Pro version 14.0.572.0 Hot Fix 2 and Windows 7 64. When I attempt to run the service pack I get the following error message:
"An earlier version of Sage Act has been detected. To install Sage ACT! Pro 2012 uninstall your previous version and start this installation again."
ACT! 2012 is the only version of ACT! that has been installed on this computer so I don't have a clue where this message is coming from.
01-13-2012 09:36 AM
This sounds like the Windows Installer information may have become corrupted. I have sent you a Private Note with a link to download the Sage ACT! Pro 2012 SP1 installation files. Uninstall the current version of ACT!, reboot the computer, then use the downloaded file to install ACT!.
No update will be necessary after the install, it will already contain Service Pack 1.
If ACT! will not uninstall through normal means (Add/Remove Programs), here is a link to the ACT!Uninstaller utility: KB Article 19338
01-13-2012 10:08 AM
I will down load and save for another day. Since the program is not having any other apparent problems Uninstalling and Reinstalling is something I don't look forward to doing right now. I am still confused why ACT is detecting a previous version. This is a new computer, new OS and 2012 is the only version installed on this machine. The origianl database was imported from a flash drive so it never resided on this machine either.
06-13-2012 07:06 AM
12-13-2012 05:00 PM
Please send me 2012 Premium with SP1! I am having this problem as well!
Sage ACT! Premium 2012 FORMERLY Version 18.104.22.168, Hot Fix 4, NOW Sage ACT! Premium 2012 Version 14.0.572.0, Hot Fix 2
Win 7 Pro SP1 x64
Outlook 2010 x32 v14
Durkin Impact Business Suite V4.2
exponenciel Automatic Field Calculations v8.5
Company Wizard v22.214.171.124
01-31-2013 09:35 PM
I am also having this problem while attempting to reinstall ACT! 2012. Can't get SP1 (Canada) installed (whether via the "Update" feature within the software or after downloading ACTPro2012SP1_CA_Update.exe via the support website).