10-28-2011 09:30 PM
I am having issues getting emails to attach to records in ACT 2012. As mention in the subject line I have latest version of ACT ( 2012), new version of Office 2010 installed as 32 bit. It is all running on a brand new Lenovo / Window 7 / 64 bit system. Norton 360 (version 5) is also on the machine.
Currently my Calendar and Contacts have synced (1,400 contacts) with Outlook and I can send emails with Outlook but nothing is being recorded to the history of ACT
The ONLY option within "Ads Ins" is an Icon ( sync contacts with ACT ) and (sync calendar with ACT) . There is no options to:
Attach to ACT Contacts
Create ACT Contact
Create ACT Activity
I have went over my configerations several times and even resorted to purchasing the $69 ANYTIME Learing videos. Still NO Luck!
10-29-2011 08:30 AM
I have fixed the issues after reading the following link:
According to the information you MUST install ACT2012 AFTER installing Microsoft 2010. If you don't it won't install the sync options properly.
After un-stalling ACT2012 and re-installing, it works as it should.