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ACT! 2012 - Can not update Record Manager in multiple groups

M3
New Member
Posts: 1
Country: USA

ACT! 2012 - Can not update Record Manager in multiple groups

I can not seem to find a working method to change the record manager for well over 200 groups from "former employee" to "new employee".

 

I can lookup these records, and get different results trying to use "edit -> Replace field". If logged in as non-admin, the "record manager" field is not listed. If logged in as the database administrator, I can choose to replace "record manager" but CAN NOT supply a value - it locks the "value" field and greys it out - no drop down, no ability to type.

 

Surely users are not expected to manually update hundreds of records one by one???

 

I expected this to be a simple task - change ownership of database objects from old user to new - but it's 3 hours later and my new user still can not go to work!

Nickel Elite Contributor
Posts: 959
Country: USA

Re: ACT! 2012 - Can not update Record Manager in multiple groups

[ Edited ]

Hello M3,

 

Did you follow these procedures?

http://kb.swiftpage.com/app/answers/detail/a_id/20121/kw/2012%20Can%20not%20update%20Record%20Manage... 

 

What exact version of ACT!2012 are you using - reference Help / About

Do you have most current service pak / hot fix installed?

Here is current link to the download center to find out

http://act.com/support/download-center/ 

 

Here is how to install service pak 1 if you need to

http://kb.swiftpage.com/app/answers/detail/a_id/28507 

 

cheers - FSBill

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
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