03-10-2013 07:58 PM
Outlook 2010 crashed and would not open. I followed Outlook procedures and created a new profile which got me up and running but now ACT will not sync with Outlook.
I have read all the KB articles I could find
repair on outlook software
scanpst on outlook
have not reinstalled either ACT or Outlook
I am hoping there is a hidden pointer somewhere in ACt that can be updated to find the correct profile ??
03-11-2013 06:57 AM
Are you receiving an error when attempting to sync?
Have you gone through the Outlook sync settings to disable, then re-enable the sync?
Note: syncing with a new Outlook profile will treat the contacts in Outlook and ACT! as 'new' contacts (like a first sync) and could create duplicates. Be sure to create a backup of both databases and remove duplicates before synchronizing.
03-11-2013 08:11 AM
You mentioned "Have you gone through the Outlook sync settings"
Not sure - are these in Outlook (I cannot find anything here) or in ACT (Tools/ preferences/ email & outlook) which I have turned on an off multiple times (but these is no place to select a profile).
03-11-2013 09:58 AM
Note; if you do end of with dup emails in your outlook,
reference Mapi Labs
http://www.mapilab.com/outlook/duplicate_remover/?dstr -cheers - FSB
03-11-2013 10:10 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
03-11-2013 02:16 PM
I have uninstalled ACT and Outlook and then reinstalled.
I have exactly the same problem.
when the sync runs it appears to collect data from ACT and then does not find Outlook -- also Outlook is not in the list of email programs to choose. (Outlook express, eudora, and internet appear)
The ability to sync was a key reason to choose ACT... there must be solution to this.