02-15-2011 05:02 PM
To whom it may concern,
I have been an ACT customer for close to 20 years. I recently updated/purchased ACT2011 and a year’s support subscription at the urging of a pleasant young man named Matt Rapp. I told him my situation, that I was upgrading my home office to MS Home Server, 64 bit along with upgrading my computers to Windows 7 64 bit and Office 2010 64 bit. I was assured this would be no problem. Silly me, I did not do due diligence by looking at the many complaints on the ACT website stating that ACT 2011 WILL NOT WORK with MS Office 2010 64 bit and that there are no future plans to fix this situation. I am a very unhappy customer!! It seems that my only recourse is to downgrade my complete network to accommodate the inadequate programming at Sage/ACT. I am going to post this on every website and every Facebook and tell everyone I know about this situation. I cannot believe that I am the only person to experience this situation. 85% of the computers sold today are 64 bit systems. I want you to fix this problem. I want to use my ACT the way it is supposed to work. I do not want to downgrade my system to 32 bit.
I look forward to your response before I start the ball rolling. I hope you have heard me and I am sure all the other unhappy ACT users.
Vinton & Associates, Inc.
12778 Woodgrove Dr.
Huntley, IL 60142
02-15-2011 05:34 PM - last edited on 02-16-2011 06:30 AM by ghollister
First, I feel your pain. The whole challenge of keeping ACT! versions vs. 32-bit & 64-bit Office and OS compatibility matrices in our collective heads has been a challenge.
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That being said, if it's any consolation, you could consider removing Office 64-bit and installing Office 32-bit, the general consensus is that 1) ACT! isn't the only Office / Outlook addons that doesn't currently support 64-bit, 2) the performance difference may be unnoticeable to the average user like me, and 3) even Microsoft has recommended in the past to go with 32-bit Office (admittedly a little out of date).
Good luck to you!
02-15-2011 05:42 PM
02-15-2011 05:44 PM
02-16-2011 04:18 AM
02-16-2011 05:01 AM
02-16-2011 05:05 AM
Wouldn't this all be moot point if ACT would just upgrade to 64 bit ASAP. I can live with the problem for a little while and they will have to come around and stop making excuses sooner or later. After all 64 bit has been out , now , for over a year? ACT has always been very stodgy about change. PS what's an AFAIK?