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ACT! 2011 Will Not Start Up

New Member
Posts: 1
Country: USA

Re: ACT! 2011 Will Not Start Up

A very big THANK YOU for your help. I had trouble getting ACT to start. What I had to do was troubleshoot compatability. A new window came up saying try recommended settings. Then another window came up saying test compatiblity settings for the program. There was a button to start the program. I press it and ACT would start. Putting in those five exceptions is much easier. Thanks for your help.

Copper Contributor
Posts: 37
Country: USA

Re: ACT! 2011 Will Not Start Up

Hello, I wanted to make a quick update to the exceptions list.  For act! v16 and 17, you need to add act!.exe to the exceptions list.  There isn't a SageAct.exe anymore.  And don't check ..."even when it is moved".  See below for corrected list.

Marjorie McCoy

ACT! Certified Consultant ~ ACTive Business Systems

415-806-0850 ~ marjorie@activebizsystems.com

 

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Open AVG and go to Options (top Right)

In the options PopUp, Scroll down to and Click on Advanced Settings,

In the Advanced Settings Window, scroll down to and click on Exceptions,

Click on the Add Exception button:

 

(There will be 5 exceptions created) After clicking on the Add Exception Button, a new window opens and asks for exception type.

 

Exception 1:

Exception Type;  Application or File

Browse To: C:\Program Files (x86)\ACT\Act for Windows\Act.Scheduler.exe

Do not check anything under "Ignore This File:"

Check All under "Use This Exception For:"

 

Exception 2:

Exception Type;  Folder

Browse To:C:\Program Files (x86)\ACT\Act for Windows\

Check All under "Use This Exception For:"

 

Exception 3:

Exception Type;  Application or File

Browse To: C:\Program Files (x86)\ACT\Act for Windows\Act!.exe

Under "Ignore This File:", DON'T CHECK ANYTHING

Check All under "Use This Exception For:"

 

Exception 4:

Exception Type;  Application or File

Browse To: C:\Program Files (x86)\ACT\Act for Windows\ActEmail.exe

Under "Ignore This File:", Check "Even when this file is moved to a new location."

Check All under "Use This Exception For:"

 

Exception 5:

Exception Type;  Application or File

Browse To: C:\Program Files (x86)\ACT\Act for Windows\Act.Outlook.Service.exe

Under "Ignore This File:", Check "Even when this file is moved to a new location."

Check All under "Use This Exception For:"