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ACT 2011 SP1 breaks Word 2007 quick print

New Member
Posts: 4
Country: USA

ACT 2011 SP1 breaks Word 2007 quick print

There seems to be an issue with ACT 2011 SP1 which breaks Word 2007's quick print.

 

The addin seems to hijack the quick print button to print to the ACT plugin rather the system's default printer.

clicking quick print does nothing.

 

If you disable the ACT addins for word quick print works fine.

 

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 2011 SP1 breaks Word 2007 quick print

Do the ACT! icons in Word work?

I know of an issue with SP1 making the ACT! icons not work and wonder if this is related
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT 2011 SP1 breaks Word 2007 quick print

It is a reported issue that applying the ACT! 2011 SP1 update causes the ACT! Office Add-In to disable the Quick Print button in Word 2007/2010. Disabling the add-in from Word Options restores Quick Print, but removes the history recording prompt when printing an ACT!-generated document. This issue is currently under investigation. An update will be provided when more information or a solution is available.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 5
Country: USA

Re: ACT 2011 SP1 breaks Word 2007 quick print

Is there any update on this.  It is August 19th 2011 and no fix?  please let me know.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 2011 SP1 breaks Word 2007 quick print

New Member
Posts: 5
Country: USA

Re: ACT 2011 SP1 breaks Word 2007 quick print

Thank you very much. Smiley Happy