02-12-2014 10:26 AM
Rundown of the configuration.
ACT 2011 Pro (V.13.1.111 HF1) lives on Hosted Windows 2008 R2 (RackSpace).
CompanionLink DoubleLook Enterprise installed locally on Hosted 08 Server
Exchange email Hosted with other - different service - (1and1.com).
DoubleLook Ent. (DLE) configured to sync ACT Calendar one-way to Exchange Calendar - ACT being the Primary - not to be overwritten when Appts are deleted from Outlook/Device/Exchange.
One of the three users configured is consistently either getting her Appointments in Act "Doubled Up" - as in copied on same day - same time - or now has had all her current appointments deleted. Gone. Both Copies...! Other users are unaffected.
* Synchronization has been disabled for weeks for this user.
CompanionLink has interpenetrated log files as SQL Server being corrupt on Windows Box. Says SQL needs to be uninstalled and reinstalled. This will be scheduled soon but hasn't affected any of the other users - is only stopping the DLE sync process - which reports isn't sync-ing.
Main question - why would her Appts. disappear if sync is shut off?
02-12-2014 10:47 AM
02-12-2014 11:11 AM
02-12-2014 06:47 PM
None the less - I didn't post here for water cooler talk about opinions of products.
I'm having a problem I was hoping someone with experience could help point me in a direction.
DL says it's an ACT problem.
Has anyone seen this happen in their environments...?
02-12-2014 07:47 PM