In ACT 2011 Pro my screen has constant refresh issues throughout the day (this has been going on for a long long time and I'm tired of it). Most often it occures with the Alarms popup but elsewhere too. This should have been fixed a long long time ago. I have install all fixes - nothing. This is the only program that does this on my PC (XP SP3). I have tried to get customer support many times but they want to charge me for a bug in their program. I paid to buy the program I'm not going to pay again for the same program to fix their bugs. ACT's customer support is the worse of any company I have dealt with. Will not upgrade until they change this policy and get rid of the numerous bugs in their product.