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ACT 2011 Pro Outlook Addin Won't Load

New Member
Posts: 17
Country: United_Kingdom

ACT 2011 Pro Outlook Addin Won't Load

Having problems getting the ACT Outlook Addin to load, it always appears as an inactive addin and you can tick it and click ok but it never loads, it gives a runtime error. I've patched ACT to SP1 and Hotfix 6, been all through the Answer ID: 23022, done a repair on Office.  It is only 1 pc in a company running ACT on 7 pc's in total.  The ACT addins appear in all other Office applications, just not Outlook.

 

Customer is running ACT Pro 2011.  PC is Windows 7 with Office 2010.

 

Any advice gratefully received.

 

Regards Debbie

Debbie Wood
Perrywell Computer Systems Limited
w: www.perrywell.co.uk
e: debbiew@perrywell.co.uk
t: 01789 774084
f: 01789 774085
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT 2011 Pro Outlook Addin Won't Load

Debbie,
Did you check the registry keys listed in article 23022?  Are the load behaviors set to 3, and do they remain 3 after opening Outlook?

Have you tried disabling other Outlook add-ons to determine if there is a compatibility issue?

Try disabling Windows UAC and test. KB Article 25665

 

Try rebooting into Selective Startup and test: KB Article 14499

 

It could be an issue specific to the Windows user.  Try signing onto this computer with a different Windows user and see if the add-in will remain enabled when opening Outlook.

Greg Martin
Sage