04-05-2012 08:03 AM
Having problems getting the ACT Outlook Addin to load, it always appears as an inactive addin and you can tick it and click ok but it never loads, it gives a runtime error. I've patched ACT to SP1 and Hotfix 6, been all through the Answer ID: 23022, done a repair on Office. It is only 1 pc in a company running ACT on 7 pc's in total. The ACT addins appear in all other Office applications, just not Outlook.
Customer is running ACT Pro 2011. PC is Windows 7 with Office 2010.
Any advice gratefully received.
04-06-2012 01:31 PM
Did you check the registry keys listed in article 23022? Are the load behaviors set to 3, and do they remain 3 after opening Outlook?
Have you tried disabling other Outlook add-ons to determine if there is a compatibility issue?
Try disabling Windows UAC and test. KB Article 25665
Try rebooting into Selective Startup and test: KB Article 14499
It could be an issue specific to the Windows user. Try signing onto this computer with a different Windows user and see if the add-in will remain enabled when opening Outlook.