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ACT 2011 Pro Merging databases user issues

New Member
Posts: 8
Country: USA

ACT 2011 Pro Merging databases user issues

We have been running two databases for years and decided to merge the two together yesterday.  We have have six user licenses and now that we merged it's only allowing three users.  I thought uninstalling and re-installing the software on a machines might help fix this but to no avail.  Anyone have an idea on how to fix this??

 

Thank you in advance for your help!

Eric

Silver Contributor
Posts: 1,813
Country: USA

Re: ACT 2011 Pro Merging databases user issues

Merging database has nothing to do with your licenses.  Go to help, Register ACT. That should tell you the license numbers you have entered and the number of users allowed.  FYI only active users cound against your user count.  Make sure all of your licenses you own are entered.

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Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 8
Country: USA

Re: ACT 2011 Pro Merging databases user issues

This worked! I just needed to add all my serial numbers to the server and all is well. Thanks!